Feedback on this course:

“I would like to commend you for the excellent training Busi from our offices received yesterday! On arrival this morning I could immediately detect that your contribution has changed/ added value to the way she feels as a person in our organization as well as in the role she fulfil in our small office. She mentioned that your training was excellent!”

Available Format

  • This is usually a one-day programme that can be reduced to half a day, if required
  • Duration of day is usually 08:30 – 16:30
  • Suitable for new and experienced employees

 Course Objectives

 At this program’s conclusion, participants should be able to:

  • Appreciate the value they can add to your organisation
  • Communicate well with customers on the telephone and face-to-face
  • Deal with customers proactively and positively
  • Deal with conflict situations

For a full course outline, email


 Email or call 041 583 5563

 Courses delivered nationally, by arrangement



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