1. What do we mean by Diversity?
  2. Stereotypes: discrimination on the basis of
Age Background Cognitive style Culture
Disability Education Ethnicity Family status
Gender Language Organisational function Personality
Religion, belief and spirituality Sexual orientation Tenure

3. The underlying dynamics that give rise to perceptions of diversity

3.1   Individual belief system analysis
3.2   Positive and negative personal experiences
3.3   The influence of child-raising practices and socio-cultural aspects on attitudes, values and behaviours
3.4   Entrenched, recurring patterns of behaviour
3.5   Issues relating to class in the South African context
3.6   Privilege and power
3.7   The role of the media in influencing perception

4. Developing cross cultural understanding and awareness

5. Acceptance and respect

6. Building rapport

7. Changing perceptions and impressions and thinking patterns

8. Understanding the legislation that is the foundation of equal opportunity

9. The business case for embracing differences and actively hiring across traditional boundaries

10. Being dedicated and committed to equal treatment

11. Personal pride

12. The power of social networks

13. Managing diverse teams

13.1                        Strategies to influence people to achieve a common purpose

13.2                        Showcasing strengths

Key learning outcomes from the Diversity module:

  1. An understanding of what makes up a diverse workforce
  2. An appreciation of how prejudices are formed and an understanding that these can be modified
  3. An appreciation of the benefits of embracing diversity in the workplace
  4. A toolkit of practical ways to manage diversity in the workplace
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