Course Overview

The following outline highlights some of the key learning points from our Personal Financial Management skills programme. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Course Objectives

Course Outline

1. Conflict

  • Causes of conflict
  • Positive and negative aspects of conflict
  • Dealing with conflict
  • Employee participation: Differentiating consultation, negotiation and joint decision making

2. Negotiating and negotiation skills

  • The negotiation process
  • Communication skills in the negotiating process
  • Working towards agreement
  • Rules for successful negotiating

3. Knowing your boundaries

  • Confidentiality and discretion
  • Resources available
  • Knowing when to escalate a problem

 4. Disciplinary proceedings

  • Structure of the Disciplinary Procedure
  • Service of notices referred to the procedure
  • Representation at a Disciplinary Enquiry
  • Procedural and substantive fairness in practical disciplinary procedures
  • The Disciplinary Enquiry
  • Dismissals
  • Appeals

Available Format

  • Usually delivered over one day
  • Duration of the training day is 08:30 – 16:30
  • Appropriate for employees who need to influence others, either in order to manage them effectively or in order to obtain a commercial outcome

Learning Tools

All our courses are highly interactive; participants are called on to engage in activities and discussions throughout the training session(s). We also make use of various media to illustrate key learning points, including video clips, music and drama. Most of all, our coaching style allows delegates to have FUN. That way, they learn more, remember more and apply more! 

SAQA Alignment

This programme is aligned but not limited to Unit Standard 258098: Conduct negotiations to advance the interests of workers.

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