Client Feedback

“I expected this to be boring but it wasn’t. I learnt some interesting things that I will definitely apply to my business writing straight away”

“Your follow up email was unexpected but served to help maintain my focus on the changes I need to sustain to develop good business writing habits. Thank you!”

Content Overview

There is too little time and too much competition for ineffectually written business communications. To impress today’s busy readers, one must understand their requirements and respond to their need for clarity and conciseness in written communication. In this one-day workshop, your employees will get the business writing skills they need for delivering information powerfully, persuasively and professionally.

The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Content Outline

  • How to profile your readers and adapt your writing style accordingly
  • Preparing and planning all written work
  • Delivering Impactful writing
  • How to write clearly and concisely
  • Advanced grammar and punctuation rules
  • Proper formatting and layouts for letters, minutes, memos and reports
  • How to create professional and sophisticated documents
  • E-mail etiquette

Available Format

  • Full day workshops can be shortened to half-day, with a greater focus on theory and fewer practical activities
  • Full-day training usually takes places from 08:30 to 16:30
  • Workshops can be conducted in-house or off-site, based on client request
  • Suitable for all employees who have English writing skills at NQF4 (Grade 12)

For a more detailed course description or to make a booking, email info@theofficecoach.co.za.


During our Business Writing programme, we encourage delegates to read quality text. It is simply the best way to improve one’s language skills. This outlines a way to read a book a week:

booksThe Trick to Reading a Book a Week

(Management Tip of the Day from Harvard Business Review, 31 March 2016)

Reading nonfiction books is one of the best ways to stay engaged with the newest thinking in your field. But how can you make time for reading if your schedule is already overloaded? Understand that you don’t need to read a nonfiction book cover to cover to learn from it — you can actually absorb just as much if you approach it in a different way. Start with the author bio to get a sense of the person’s bias and perspective. Read the title, the subtitle, the front flap, and the table of contents. What’s the big-picture argument? Read the introduction and the conclusion word for word, but quickly. Then, skim each chapter. End with the table of contents, to summarize the main points in your head. When you’re actively engaging with the material in this way, your mind is more alert and able to retain a great deal of information.

Adapted from “How to Read a Book a Week,” by Peter Bregman

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