Does your customer feel like he is king?
Course overview
Each person operating in a service industry must treat customers with respect, giving the best possible service. This programme includes all aspects of maintaining customer care and dealing with complaints and incidents.
Course objectives:
Learners will be able to demonstrate an understanding of the elements of customer service and how best to apply them. They will understand the importance of customer service as a key differentiator in a competitive market. They will have an attitude that is geared towards maintaining positive customer relations, regardless of the challenges.
Available Format
- Two day workshop, including theory and formative activities
- Training day is usually scheduled from 08:30 – 16:30
- Suitable for all levels of employee, although it is advisable to group learners who are equally competent
