Does your customer feel like he is king?
Each person operating in a service industry must treat customers with respect, giving the best possible service. This programme includes all aspects of maintaining customer care and dealing with complaints and incidents.
Learners will be able to demonstrate an understanding of the elements of customer service and how best to apply them. They will understand the importance of customer service as a key differentiator in a competitive market. They will have an attitude that is geared towards maintaining positive customer relations, regardless of the challenges.
- Two day workshop, including theory and formative activities
- Training day is usually scheduled from 08:30 – 16:30
- Suitable for all levels of employee, although it is advisable to group learners who are equally competent