Does your customer feel like he is king?

Course overview

Each person operating in a service industry must treat customers with respect, giving the best possible service. This programme includes all aspects of maintaining customer care and dealing with complaints and incidents.

Course objectives:

Learners will be able to demonstrate an understanding of the elements of customer service and how best to apply them. They will understand the importance of customer service as a key differentiator in a competitive market. They will have an attitude that is geared towards maintaining positive customer relations, regardless of the challenges.

 Available Format

  • Two day workshop, including theory and formative activities
  • Training day is usually scheduled from 08:30 – 16:30
  • Suitable for all levels of employee, although it is advisable to group learners who are equally competent
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